Museum Hours

• Monday to Thursday, 9 a.m. - 8 p.m; Friday - Saturday, 9 a.m. - 5 p.m.; Sunday noon to 5 p.m. Holiday hours may vary from this schedule.

• Summer Hours are Monday - Saturday, 9 a.m. - 5 p.m., and Sunday Noon - 5 p.m. 

• Summer hours start Memorial Day and are in place through Labor Day.

Refund Policy
The Family Museum will gladly provide the following:

• Full museum credit good for classes for one year, when registrant cancels participation in writing three weeks prior to beginning of class. (Less than three weeks, a $12 handling fee is deducted from your credit.)

• Full refund minus $12 handling fee for series classes when registrant is moving out of the area.

• Full refunds or credit, as preferred by patron, if the museum cancels a class or an event.

Timeliness Policy
In order to accommodate the growing demand, our classes and teachers are very  tightly scheduled. Timeliness by parents and caregivers in bringing and picking up children is an essential element in maximizing the number of classes and children we can accommodate. We are sincerely grateful to our museum patrons who are prompt and courteous in handling time issues. We hope this policy will minimize the impact of the few who are not.

• Children may not be brought into the classrooms before the beginning of the class.

• Parents are responsible for escorting children from one class to another.

• Adults who do not pick their children up on time will be billed $10 for the first   five minutes and $5 for every subsequent minute. Two fines within the same session will result in ineligibility for further enrollment.

• Emergency situations causing tardiness will be handled on a case-by-case basis. In an emergency, a parent or caregiver should make every effort to call  our front desk at 563/344-4106 or 344-4170 so that alternative care can be arranged for the child until a designated person arrives to pick up the child. To ensure the safety of the child, identification by designated persons other than parents or guardians is required.

For Safety's Sake
For the well being of your child, we ask you to escort them to and from the classrooms. Please do not drop off children ages 8 and younger. If someone other than the child’s legal guardian is going to pick up a student, the teacher must receive a note from the parent or guardian stating who this person is and a number to call if there are any questions.

Early Childhood Requirements

• Please see individual class listings for age requirements.

• Children who are enrolled in more than one hour of consecutive classes must be fully potty trained.

• When you enroll youngsters in an early childhood activity at the Family  Museum, a brochure will accompany your confirmation letter. It is very   important for you to read the brochure carefully. Your children’s healthy development, comfort and safety is paramount to us. So while it may seem we have lots of special rules, they are meant to ensure the best possible experience for you and your children.

Exhibit Visits Before or After Class
Remember that admission to the exhibits is not included in your class fees. Please check in at the Visitor’s Center if you wish to go into the exhibits before or after class.

Early Closings or Cancellations
The museum reserves the right to cancel, postpone or modify programs and activities due to weather or other unforeseen circumstances. Announcement of closings will be provided to WVIK radio, Channel 9 Cable TV in Bettendorf, KWQC and WQAD TV. Closing and cancellation information will also be available by 7:30 a.m. at the Museum's main number, (563) 344-4106.